2 weeks, still no contact from the fabled case-worker

And no way to enquire easily because the worker who told me to expect contact refused to give me any contact info for the case worker.

I assume that's policy, but 2 weeks is an awfully long time to not manage to send an email or text message at least. If it's going to be that long, shouldn't he have said so when I asked about a business card? The fastest way to follow up myself means I would have to go there in person (half an hour by bus, ish) and queue for a queue number and then ask another Random Enquiries office worker like the last one again.