maybe I'm just lucky that I've been here 14 years without this ever happening before...?

[cimorene]

In the continuing saga of "Outsourcing postal service functions to this supermarket was a terrible idea!", when I went to pick up a package last week, the lady blithely told me they couldn't find it because whoever gave me the package slip neglected to write a shelf location on it and they'd contact me when they found it.

That's definitely down to the outsourcing. It never happened once before the supermarket took over; now it's happened to us about 5 times in the last year or two.

Possibly due to poor postal service in Finland or possibly from before it reached these shores, when I retrieved the package today, the seal of the padded envelope had been opened and it was now held together with a rubber band, and the "enamel pin" listed on the customs declaration was not in it.

I told my sister, the sender, and because it was a birthday present she ordered me a replacement, so I will eventually get one, supermarket allowing. Meanwhile I think you can make a claim for lost bits of mail like that, so I suppose I should look into it tomorrow.

Comments

[jesse_the_k]

Argh! All that effort for disappointment.

[phosfate]

They've put a postal station in one of our supermarkets, and expect a bunch of customer service people with no post office training to be able to help me fill out customs forms, make money orders, and track packages. It...doesn't work.

[saxonvoter]

Ugh, yeah, I totally feel you. The Finnish postal service has been getting worse and worse every year, and I am not happy about it. In fact I'm surprised they're still standing.

Shame about the package though. :c