cimorene

how FUCKING STUPID is this. the at&t phone card people have in their system my OLD phone number associated with my credit card number. they put this in before they went to the automated voice-activated refilling thing, and now my old phone number, which is now SOMEONE ELSE'S, is like a kind of password in their system. like i'm going to have to remember it forever until i get a new credit card or a new phone card, i guess. i called their customer service to get it changed and the woman goes, and i kid you not,

'yes ma'am but if you were at your grandmother's house right now you could give me that phone number and you could use that and it doesn't really matter' (the fucking hell?) 'because there is no place for me to input that in my computer.'

me: but i went to the bank and they said the credit card company doesn't have the number associated with the card either.
her: yes ma'am i'm sure it's in our automated system but there is no way for me to access that information on my computer.
me: ...oh.
her: was there anything else you needed today ma'am?

(notice that i don't use commas for her speech. it's because she wasn't pausing.)

GRRRRRRRRRRRRr.