is the Citymarket that handles our postal stuff the worst postal office in Finland?

[cimorene]

Oh! I totally forgot to mention that Wax got an email from an eBay seller that a package she had ordered but which never arrived was returned to sender, asking her if she wanted them to send it again.

She says that she's gotten a tracking number this time, so perhaps that will prevent the Failure Machine at K-Citymarket Länskeskus from failing to notify us that it's arrived this time.

Remember, this is the second package delivery this has happened to! The other one was just over a year ago.

(Also remembering that in that time we have failed to register a formal complaint about it because... we were too lazy to find out exactly where and how to do that... we should probably try to get around to that.)

Comments

[yvannairie]

Oh fuck, please do, that is seriously starting to sound like someone's just not doing their job or that Mail Machine Broke >:/ The phone service line might be your best bet, b/c what complaints we have usually come in as e-mails through the call center, or find out what center handles your parcel deliveries and mail their manager directly. We have 3-4 ongoing service monitoring for customers per month, and it's usually stuff like tracking what mail centers the product comes through, and if it has correct stamping/address information. Also, tracking reveals if someone on the route is slacking off -- I got a very fiery feedback mail once from the route I was working, because turns out the person who'd been doing it for the past month hadn't given a shit about correctly sending out parcel slips and a lot of the stuff that person had ordered had been sent back or gone missing